Contact
Reaching the Winecurator review desk
Write to us at [email protected]. The address reaches the whole desk, not a single inbox, so a reply does not wait on one person being at a keyboard. We read everything in New Zealand hours, roughly 09:00 to 18:00 NZST on weekdays, and we answer most messages inside two working days. Complex payment questions can take longer because we usually re-test the cashier before replying.
What to include when reporting a problem
If a casino on our ranking has treated you badly, tell us the brand, the date, the amount in New Zealand dollars and what the operator said when you raised it. Screenshots of the cashier and of the support conversation help more than anything else. We cannot recover funds or act as an arbitrator, but a documented complaint changes how a brand scores here, and repeated reports remove it from the ranking.
Corrections, media and partnership enquiries
Spotted a figure that no longer matches the operator's own page? Send the URL and we will re-check it. Journalists and researchers can request our raw withdrawal timings for any brand listed. Operators are welcome to submit updated terms, and we will verify them independently before anything on the page changes.